Last updated: September 17, 2026
virtual companion ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual companionship application. By using our service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our service.
We collect information that you provide directly to us: • Email address for account creation and authentication • Age verification (minimum 18 years old requirement) • User preferences and communication styles • Chat conversations and interaction data with AI companions • Avatar creation data (personality traits, interests, communication styles) • Cultural and geographic background preferences • Voice type preferences for AI companions • Custom avatar descriptions and background stories
We collect and process face data and photos for the following purposes: • Human verification photos taken with your device's front camera • Profile photos you choose to upload for avatar generation • Camera-captured images for avatar description inspiration • Gallery images selected for avatar creation prompts • Face data extracted from photos for AI-powered avatar creation, used to: – Verify that you are a real human user (not a bot or fake account) – Ensure age verification compliance (18+ requirement) – Generate AI-powered avatar images using DALL-E 3 – Create personalized avatar descriptions and prompts Storage: Avatar images and metadata, chat conversations, and avatar personality data are stored locally using device encryption. Face data is processed once for verification, then deleted from our servers. Only minimal account data (email, age, preferences) is stored in secure cloud databases. We may share data with: AI service providers (OpenAI) for avatar generation and chat responses (processed securely, not stored by them), AWS cloud services for secure data storage and processing, and legal authorities when required by law or court order.
We automatically collect certain information when you use our service: • Device information (device type, operating system, unique device identifiers) • Usage data (app interactions, features used, time spent, avatar creation patterns) • Log data (IP address, browser type, access times, pages viewed) • Analytics data for service improvement • Session data for authentication and security
For security, compliance, and service improvement purposes, we collect and store detailed logs of your account activities: • Account Activities: registration, login, profile updates, account deletion, and terms acceptance • IP Address: for security analysis and fraud prevention • User Agent: information about your device and browser for technical support • Activity Status: success/failure status of actions and any error messages • Timestamps: precise timing of all account-related activities
• Provide and maintain our virtual companionship service • Generate personalized AI companion responses and interactions • Create custom avatar images based on your photos and face data • Verify your age and ensure compliance with legal requirements • Verify human users to prevent fake accounts and bots • Improve our AI algorithms and service quality • Provide customer support and respond to inquiries • Ensure security and prevent fraud or abuse • Monitor and log user activities for security and compliance • Analyze IP addresses and user agents for fraud detection • Comply with legal obligations and enforce our terms
We do not sell, trade, or otherwise transfer your personal information to third parties except: • With your explicit consent • To service providers who assist in operating our service (under strict confidentiality agreements) — OpenAI for AI avatar generation (processed securely, not stored by them), AWS S3 for secure cloud storage (encrypted and access-controlled) • To comply with legal requirements or court orders • To protect our rights, property, or safety, or that of our users • In connection with a business transfer or merger We may share aggregated, anonymized data that does not identify individual users for research and improvement purposes. Face data is never included in aggregated data.
We implement comprehensive security measures to protect your personal information, with a focus on local device security: • Local Encryption: all sensitive data is encrypted using AES-256 encryption on your device • Device Security: uses iOS Keychain and Android Keystore for secure key management • End-to-End Encryption: chat messages are encrypted locally before any transmission • Minimal Cloud Storage: only essential account data is stored in secure cloud databases • Secure Transmission: all data transmission uses TLS 1.3 encryption • Regular Security Updates: continuous security assessments and updates • Access Controls: strict authentication and authorization measures However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using industry-leading security practices, we cannot guarantee absolute security.
• Access: request a copy of your personal data • Correction: update or correct inaccurate information • Deletion: request deletion of your personal data • Portability: receive your data in a portable format • Restriction: limit how we process your data • Objection: object to certain processing activities • Withdrawal: withdraw consent at any time To exercise these rights, please contact us using the information provided below.
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and improve our services. Specifically: • Local device data (avatar images, chat conversations, preferences): stored locally, deleted when you uninstall the app • Human verification photos: retained on our servers for the duration of your account plus 30 days for security purposes • Profile photos for avatar generation: processed once, then deleted from our servers • Generated avatar images: stored locally on your device, not on our servers • Face data extracted from photos: processed once for verification, then deleted from our servers • Chat conversations: stored locally on your device, encrypted, never stored on our servers
Our service is strictly for users aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a person under 18, we will immediately delete such information and terminate the account. If you believe we may have collected information from someone under 18, please contact us immediately.
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards. For users in the European Union, we ensure adequate protection for your data through appropriate safeguards such as Standard Contractual Clauses.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the app, sending you an email notification, and updating the "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us: support@probita.ai We will respond to your inquiry within 30 days.